Reference

Legal Terms for Your Account

Your account rules, privacy rights, payment checks, and access conditions are set out here before you open an account.

Indonesia access termsDANA, OVO, GoPay, QRIS recordsPrivacy request pathAccount security duties
kg778 Legal Terms for Your Account
CONTACT ROUTES

Three Legal Contact Paths

Legal questions need a clear route, not a vague inbox. Our team is reachable every day from 09:00 to 23:00 WIB through live chat, WhatsApp, and email, and we separate legal requests…

Live chat legal queue Use live chat when you are signed in and need us to check account terms, device access, or a payment record. We may ask you to confirm the phone number tied to your profile.
WhatsApp request path Send a WhatsApp message when you cannot reach the lobby but still need a legal response. Share only the registered number, transaction date, and payment rail, not your password or one-time code.
Email for written requests Email [email protected] for privacy changes, data copies, or dispute summaries that need a written trail. We reply with the next account check step during the 09:00 to 23:00 WIB window.
ACCOUNT RECORDS

Six Ways We Handle Legal Records

A legal page should tell you what happens after you press a button, upload proof, or ask for a data change.

Profile data scope

We use your phone number, login name, and wallet match status to run the account and answer legal requests. If a detail is wrong, ask for a correction before making another wallet request.

Cookie control

Cookies help us keep your session active and remember security choices. You can clear browser cookies from Chrome or Safari settings, but we may ask you to sign in again afterward.

Device access record

The Account > Security > Login Devices path shows recent device activity when you are signed in. If you see a device you do not recognise, change your password and message support.

Payment verification trail

For DANA, OVO, GoPay, and QRIS, we keep the wallet name match, time stamp, and reference code. These records help us handle charge questions without asking for private app screenshots repeatedly.

Game session records

Session logs may show round IDs for Live Roulette, Secrets of Cleopatra, Rocket Crash, or Fish Hunter when a legal dispute involves account activity. We use them to check timing and account access.

Retention and removal

We keep records only as long as needed for account operation, disputes, security, and legal duties. If you request removal, we explain which records can be deleted and which must stay longer.

Questions About Your Legal Rights

These answers focus on the legal points you may want to check before opening or using an account. They cover access, data requests, cookies, payment proof, device records, and how to contact us when a written answer is needed. For any eligibility question, remember that access depends on local law and is available only where local law permits.

Your account is governed by our terms for access, wallet records, privacy handling, cookies, security checks, and dispute steps. Eligibility depends on local law and is available only where local law permits.

Email [email protected] from the address linked to your account or message live chat while signed in. We may confirm your registered phone number before sending account data through a safer channel.

Yes, you can ask us to correct inaccurate profile data such as phone number status or wallet match details. Contact live chat or email us, then follow the account verification step we provide.

We keep wallet references, time stamps, and name match results to resolve payment disputes and meet record duties. We do not need your app password or one-time code to check a transaction.

Sign in and open Account > Security > Login Devices to check recent access. If a device looks unfamiliar, change your password first, then contact us through live chat or WhatsApp.

We use cookies to keep sessions active, remember security choices, and reduce repeated login checks. You can clear them in your browser settings, although doing so may require a fresh sign-in.

Use [email protected] when you need a written response about privacy, access eligibility, payment records, or account disputes. Include your registered phone number and event date so we can locate the record.